PROFESSIONAL DEVELOPMENT SERIES
ABOUT the TRAININGS. The Professional Development Trainings are offered in two forms: Civility @ the Workplace and Client-Facing Professional Standards. The trainings are discussion-based, thought-provoking, and involve fun team exercises, if time allows. The programs are designed to raise awareness and improve professional demeanor, emotional intelligence and communication skills. We stress that every team member plays a vital role in the success of the team, and ultimately - the company. We work closely with the team leaders to customize our trainings with industry-specific examples and to meet the needs and interests of each team.
Business Etiquette: Professional Standards for the Modern Workplace
Netiquette for the 21st Century
Choose Two: @ EMAIL, #Virtual Meetings, #PHONE&CELL, #LiveChat, #SOCIAL MEDIA ETIQUETTE & Networking, LinkedIn
Improving Corporate Culture
Professional Communication, Feedback & Conflict Resolution for Leaders and Teams
Networking and Small Talk Made Easy
Business Lunch: Fine Dining
*This training can take place over lunch or in a classroom setting. This comprehensive curriculum is designed to prepare professionals for their next lunch with a client or important high net worth business professional.
- Professional Boundaries
- Developing a Professional Relationship
- Basic Manners at the Workplace
- Closed vs. Open Workplace Etiquette
- Cell Phone Standards
- Noise, Odor and Mood Pollution
- Professional & Positive Communication
- The Art of Small Talk: Best Conversation Topics for Everyday and Office Party
- Profanities, Humor and Sarcasm
- Professional Dress Codes
Netiquette for the 21st Century
Choose Two: @ EMAIL, #Virtual Meetings, #PHONE&CELL, #LiveChat, #SOCIAL MEDIA ETIQUETTE & Networking, LinkedIn
- Netiquette Challenges: Verbal, Vocal & Visual Communication
- Email Professional Standards: professional form, tone and grammar
- Dos and don’ts of professional written communication
- Professional phone call: phone etiquette, answering, reaching out to clients and voicemail
- Handling challenging conversations
- Cell Phone Etiquette
- Video Call Standards
- Live Chat Etiquette
- Creating LinkedIn Profile
- Videos
- Testimonials
- Growing Contact Base
- Connecting & Networking
- Levels of membership
- Influencers
- Company Page
- Private LinkedIn Department Groups
- Job search
Improving Corporate Culture
Professional Communication, Feedback & Conflict Resolution for Leaders and Teams
- Strategies for improving communication and listening skills
- Visual, vocal and verbal communication
- Business Communication Dos and Don'ts
- 4 Types of Communication: pros and cons
- Problem Communicators:
- Conflict Inducing vs. Conflict Resolution
- Assertive vs. Aggressive
- Leadership vs. Victim Mentality
- Profanities at Work
- Vocabulary check for Millennials: omitting words such as “like” and “no problem”
- Giving and Receiving Feedback: listening skills
- Sandwich and Parallel Story strategies
Networking and Small Talk Made Easy
- Name Tag Etiquette
- Mindful Connections: The Art of Emotional Intelligence
- Levels of Professional Relationship
- Connecting Challenges: Verbal, Vocal & Visual Communication
- Establishing Trust and Managing Boundaries
- Verbal & Non-verbal Cues
- Professional Greetings
- Business Card
- Entering an office
- The Art of Small Talk Dynamics
- Small Talk Topics for Different
- Exercise: The Art of Small Talk Exercise
- Networking Events and Networking Opportunities
- Networking and Small Talk Topics
- Elevator Pitch
- Strategies for Managing Anxiety about meeting 50-100 People
- Approaching One Person Scenarios
- Approaching a Group Scenarios
- Meaningful Introductions of our Co-workers
- Goals: Time Spent Per Person
- Humor in Professional Setting
- Alcohol Limit
- Balancing Food, Drinks and Socializing
- Finger Food Etiquette
- Food to Avoid
- Topics to Avoid
- Mood Pollution
- Ending the Conversation Scenarios
- Following up on Opportunities, and Connecting After the Event
- Managing Boundaries with Professionals of the Opposite Gender
- Team Exercise: at a Networking Event
Business Lunch: Fine Dining
*This training can take place over lunch or in a classroom setting. This comprehensive curriculum is designed to prepare professionals for their next lunch with a client or important high net worth business professional.
- Formal Introductions and Greeting
- Inviting vs. Being Invited
- Seating Hierarchy
- Table Setting
- Old-fashioned vs. professional demeanor: to help with a chair or not?
- Navigating the Menu: Small vs. Large Groups
- Recommended and not recommended food to order at a business lunch / dinner
- Napkin placements when excusing yourself
- Bread Etiquette
- Fine Dining Rules of Etiquette: Breakfast, Lunch, Dinner
- Fork and knife: European and American Style
- Finger foods & Hors d’oeuvres
- The Art of Small Talk: appropriate conversation topics for mealtime
- Alcoholic vs. non-alcoholic: what and how much is appropriate for a formal / professional situation
- Addressing “I don’t drink” issue
- Pairing drinks with food
- Liquor basics: aperitifs and digestives
Past & Current Corporate Clients
PricewaterhouseCoopers
Eaton Vance Investment Managers
VA Boston Medical Center
Ernst & Young
Biogen, Inc.
IWPharmacy
JDJ Family Office Services
Massachusetts Society of Certified Public Accountants
Society of Government Meeting Professionals - New England Chapter
Pfeiffer Vacuum
CertainTeed
Independent Pipe & Supply Corp.
Association of Legal Administrators Boston Chapter
Puritan Medical Products Company LLC
Delaware Life Insurance Company
Doble Engineering
FT Investment Services
. . .
Feedback From Corporate Clients
“This was a very useful training - not just for my job but for my career.”
“I strongly believe the skills and knowledge acquired through this training can be transferred to any working environment whether it be related to co-workers, external customers, competitors, authority figures within or outside of an organization, etc.”
“It was interesting that the training was relevant to all of my life and important relationships, both at work and home. I learned a lot about myself, and especially that I can interact more effectively with others.”
“I'm no longer hesitant to address an issue knowing now how to better approach someone to discuss. I understand better how my actions can affect not only the current situation but possibly future ones as well. Also, it is important to treat everyone you deal with as you would a customer - internal and external.”
“I am now more aware of different co-worker personality types, the importance of open communication within my department, and providing a leadership role within my department. “
. . .
University Clients
The Propeller Club of The United States Port of Massachusetts Maritime Academy
Asian American Student Success Program at UMASS Boston
Isenberg School of Management at UMASS Amherst
The Winston Center for Leadership and Ethics at Boston College
Presidential Scholars Program at Babson College
MIT-CHIEF at Massachusetts Institute of Technology
Merrimack College's Graduate Student Senate
Endicott College Office of Student Activities
Supero Law Students Association at Harvard Law School
Hotel Management Program at Manchester Community College
Merrimack College’s Office of Development and Alumni Relations
Phi Sigma Sigma Sorority at Worcester Polytechnic Institute
Suffolk University International Student Services
University of Connecticut Pre-Law Center
Massachusetts Institute of Technology Student Activities Office
Wentworth Institute of Technology
Regis College, Career Development and Alumni Relations
Husson University, Student Success Department
. . .
Feedback From University Clients
“Ms. Pejic has presented to our Special Program in Law students for two years now. We have been incredibly impressed both times by her wealth of expertise surrounding dining, dress, and social media etiquette that will be crucial for our students to know in their future legal careers. Ms. Pejic also did an incredible balancing professionalism with humor to keep her audience fully engaged for three hours. The students voiced very positive feedback after she left and we have since observed them coaching their peers on everything from the correct side on which to wear a nametag to what constitutes business formal attire for both men and women. We will without a doubt be inviting Ms. Pejic back next year to present as well.”
Program Coordinator at University of Connecticut, Enrichment Programs
"Thank you for coming. The students learned a lot and had wonderful praise for the presentation! One told me next time they want to practice spaghetti! I hope this is the start of a long relationship, the skills are sorely needed by our students."
Professor at Manchester Community College
"Our program today was simply wonderful. Ms. Pejic was fantastic - we really could not have asked for anyone better. I will be keeping her in mind for future events! Her additional generosity and time is very much appreciated."
Student at Boston College
"I wanted to take the opportunity to thank you for the truly enjoyable and enlightening etiquette presentation. Your engaging delivery on professional etiquette was artfully woven into the meal presentation course by course. I am certain that everyone in attendance gained a greater awareness of the importance of manners. Again thank you for imparting your wisdom in such a fun and engaging manner, and know that many of the students commented on how much they appreciated the content covered today! We look forward to the opportunity to host you and the Etiquette Academy of New England next year."
Assistant Professor at Manchester Community College
"In my opinion and many others I have spoken to post-event, it was one of the most enjoyable times we have had at the academy. Snezana was superb and very professional-if only one day I could hold myself as confident and well mannered as her. I hope in the coming months we can begin to organize another event."
Student at Massachusetts Maritime Academy
"Thank you so much for coming to Merrimack on Thursday and sharing with us how to properly handle ourselves in a variety of professional situations. Your talk was very informative and it will help me greatly as I am about the enter the professional world."
Student at Merrimack College
. . .
PricewaterhouseCoopers
Eaton Vance Investment Managers
VA Boston Medical Center
Ernst & Young
Biogen, Inc.
IWPharmacy
JDJ Family Office Services
Massachusetts Society of Certified Public Accountants
Society of Government Meeting Professionals - New England Chapter
Pfeiffer Vacuum
CertainTeed
Independent Pipe & Supply Corp.
Association of Legal Administrators Boston Chapter
Puritan Medical Products Company LLC
Delaware Life Insurance Company
Doble Engineering
FT Investment Services
. . .
Feedback From Corporate Clients
“This was a very useful training - not just for my job but for my career.”
“I strongly believe the skills and knowledge acquired through this training can be transferred to any working environment whether it be related to co-workers, external customers, competitors, authority figures within or outside of an organization, etc.”
“It was interesting that the training was relevant to all of my life and important relationships, both at work and home. I learned a lot about myself, and especially that I can interact more effectively with others.”
“I'm no longer hesitant to address an issue knowing now how to better approach someone to discuss. I understand better how my actions can affect not only the current situation but possibly future ones as well. Also, it is important to treat everyone you deal with as you would a customer - internal and external.”
“I am now more aware of different co-worker personality types, the importance of open communication within my department, and providing a leadership role within my department. “
. . .
University Clients
The Propeller Club of The United States Port of Massachusetts Maritime Academy
Asian American Student Success Program at UMASS Boston
Isenberg School of Management at UMASS Amherst
The Winston Center for Leadership and Ethics at Boston College
Presidential Scholars Program at Babson College
MIT-CHIEF at Massachusetts Institute of Technology
Merrimack College's Graduate Student Senate
Endicott College Office of Student Activities
Supero Law Students Association at Harvard Law School
Hotel Management Program at Manchester Community College
Merrimack College’s Office of Development and Alumni Relations
Phi Sigma Sigma Sorority at Worcester Polytechnic Institute
Suffolk University International Student Services
University of Connecticut Pre-Law Center
Massachusetts Institute of Technology Student Activities Office
Wentworth Institute of Technology
Regis College, Career Development and Alumni Relations
Husson University, Student Success Department
. . .
Feedback From University Clients
“Ms. Pejic has presented to our Special Program in Law students for two years now. We have been incredibly impressed both times by her wealth of expertise surrounding dining, dress, and social media etiquette that will be crucial for our students to know in their future legal careers. Ms. Pejic also did an incredible balancing professionalism with humor to keep her audience fully engaged for three hours. The students voiced very positive feedback after she left and we have since observed them coaching their peers on everything from the correct side on which to wear a nametag to what constitutes business formal attire for both men and women. We will without a doubt be inviting Ms. Pejic back next year to present as well.”
Program Coordinator at University of Connecticut, Enrichment Programs
"Thank you for coming. The students learned a lot and had wonderful praise for the presentation! One told me next time they want to practice spaghetti! I hope this is the start of a long relationship, the skills are sorely needed by our students."
Professor at Manchester Community College
"Our program today was simply wonderful. Ms. Pejic was fantastic - we really could not have asked for anyone better. I will be keeping her in mind for future events! Her additional generosity and time is very much appreciated."
Student at Boston College
"I wanted to take the opportunity to thank you for the truly enjoyable and enlightening etiquette presentation. Your engaging delivery on professional etiquette was artfully woven into the meal presentation course by course. I am certain that everyone in attendance gained a greater awareness of the importance of manners. Again thank you for imparting your wisdom in such a fun and engaging manner, and know that many of the students commented on how much they appreciated the content covered today! We look forward to the opportunity to host you and the Etiquette Academy of New England next year."
Assistant Professor at Manchester Community College
"In my opinion and many others I have spoken to post-event, it was one of the most enjoyable times we have had at the academy. Snezana was superb and very professional-if only one day I could hold myself as confident and well mannered as her. I hope in the coming months we can begin to organize another event."
Student at Massachusetts Maritime Academy
"Thank you so much for coming to Merrimack on Thursday and sharing with us how to properly handle ourselves in a variety of professional situations. Your talk was very informative and it will help me greatly as I am about the enter the professional world."
Student at Merrimack College
. . .
